Skip navigation

Shopping Bag

Close basket

Your shopping bag is empty.

Toggle basketShopping bag (0)

Returns Policy

Right to Cancel / return Non Faulty Goods 

You have the right within 30 days from receipt of an item or items to cancel your order or any part of your order, by first telephoning us on 0117 9734883 and/or confirming by emailing us at If the item or items have not yet been dispatched we will simply cancel the order and a full refund will be given. If the order has been dispatched you can return all or part of your order within 30 days from receipt of delivery. Following your notification of a return you then have a further 7 days to ensure the item or items are returned back to the Seller, at the Buyers expense. It is the Buyers responsibility to take all reasonable care to ensure all products arrive back to us and are received in good condition. We would recommend that all goods are returned to us using a signed for tracked service.

For all purchases of Quoins Jewellery at sale / discounted prices any returns will be at the discretion of the Seller. Should a return be accepted it will attract a 25% restocking charge or £1.00 per item (whatever is the greater), to cover administration and the cost of the initial delivery.

Return of Faulty Goods

On receipt of the goods you have 30 days to notify us that an item or items were received in a faulty condition or do not match the description on the website at the time of ordering. Please notify us by contacting us by email or by telephone 0117 9734883. On receipt of the returned item or items we will either; i) refund the full cost, including any original delivery charge if applicable; or ii) send out a replacement item to you using a secure traceable service. Until the products have been returned safely to the Seller it remains the buyers responsibility to ensure the goods are returned safely. We will not refund delivery charges on any products returned as faulty but when inspected on return no fault can be found. Products returned as faulty but found to have been damaged by misuse will incur additional charges, but not exceeding the value of the item plus delivery charges. This clause does not affect your rights of a stock fault discovered in the Warranty period.